General conditions - Special conditions DOMUS SOLUTIONS Group

These general conditions apply to all services and products provided by DOMUS SOLUTIONS Group. Special conditions, contractually agreed and applicable to a specific service performed by DOMUS SOLUTIONS Group, may supplement or modify these general conditions.
Article 1 : Purpose
Any offer established by DOMUS SOLUTIONS Group and accepted by the customer results in establishment of a contract for the services and the duration mentioned in the offer. The customer acknowledges that acceptance of the offer is expressed by one of the following events:
  • signature by the customer of the offer established by DOMUS SOLUTIONS Group;
  • acceptance by e-mail mentioning acceptance of the offer in question;
  • acceptance by SMS mentioning acceptance of the offer in question;
  • payment of a deposit with reference to the offer in question.
In the event that no financing agreement has been negotiated in writing, the customer declares that he has the financial resources to pay any invoice in connection with the offer in question and accepts responsibility for payment. Regarding emergency service calls, an offer cannot be made before the intervention. The prices for the services will be communicated to the customer upon request. In the event that the customer does not request the exact amount or an estimate of the costs resulting from the emergency call, he accepts responsibility for payment.
Article 2 : Offer and contract
  1. The offers of DOMUS SOLUTIONS Group remain free and non-binding, unless they are designated as binding in each individual case. In this case, DOMUS SOLUTIONS Group is bound by its offer, unless an exceptional period is indicated in the offer.
  2. The legends of the offer indicating illustrations, drawings, weights or measurements are not binding and are only approximate, unless they are designated by DOMUS SOLUTIONS Group as binding for the specific case. The data related to the contract is generally only job descriptions and does not constitute guarantees.
  3. All copies, drawings, illustrations, photographs, plans and technical and offer documentation provided, concept and cost estimates, remain the exclusive property and intellectual property of DOMUS SOLUTIONS Group. Without prior consent from DOMUS SOLUTIONS Group, they cannot be used, made accessible or given to third parties, in whole or in part. They must be returned immediately and upon initial request to DOMUS SOLUTIONS Group if the offer contract is not accepted.
  4. In the event that the contract is established with the customer by acceptance of a contract or an order signed with DOMUS SOLUTIONS Group, the service provider reserves a maximum processing time of ten working days following receipt of the order. During this period, the customer is and remains bound by his order.
  5. For a specific contract or order, the confirmation [shall be deemed as proof] in case of doubts. The customer is required to check the order confirmation from DOMUS SOLUTIONS Group upon receipt as concerns the content of his contract.
  6. To be valid, contracts, orders, order confirmations and declarations of acceptance must in written form and can be sent by fax and e-mail.
Article 3 : Payement and billing
The price of the emergency service call is communicated to the customer upon request and is payable immediately at the end of the service. The products and merchandise sold remain the property of DOMUS SOLUTIONS Group until full payment has been received. However, the risks related to the goods will be transferred to the buyer or the transporter, upon physical remittance of the products. DOMUS SOLUTIONS Group reserves the right to take back the merchandise installed at the customer’s premises in the event of non-payment at the time of an emergency service call.
Article 4 : Performance and timeframe for services to the client
Respect of the delivery timeframe in the order of the contract signed and agreed with DOMUS SOLUTIONS Group requires that all commercial and technical questions have been resolved between the parties and that the customer has satisfied all of his obligations. The delivery timeframes offered by DOMUS SOLUTIONS Group do not start until these obligations and formalities for execution of the delivery time are in compliance. Labour disputes, riots, government action, other cases of force majeure and the appearance of unforeseen and unavoidable obstacles, which are not the direct responsibility of the DOMUS SOLUTIONS Group, excuse the service provider from respecting delivery timeframes. This also applies to unexpected absences of delivery by the partners of DOMUS SOLUTIONS Group. The service provider agrees to immediately inform the customer about the beginning and end of these disturbances. If delivery is delayed or even impossible due to these circumstances, the customer’s claims are excluded.
Article 5 : Urgent service calls
Regarding urgent service calls, DOMUS SOLUTIONS Group guarantees its customers fast service within 1 hour in the Grand Duchy of Luxembourg. The [DOMUS SOLUTIONS Group] technician cannot be held responsible for any damage caused when doors are opened. The customer acknowledges having been informed that, in certain cases, damage cannot be avoided when opening doors in an emergency situation.
Article 6 : Payment for emergency service calls

For emergency service calls, payment is to be rendered to the technician immediately after the service has been completed, in cash or by bank card. The customer will receive an invoice which may be used to request reimbursement from his insurance company. If the customer cannot settle the invoice at the time of the service call, he will be granted a term for payment which will indicated in writing, a copy of which will be remitted to him. He must transfer the amount due to the bank account of DOMUS SOLUTIONS Group as it appears on the front of the terms and conditions of sale or on the various sites of the group. If payment is not made by the due date, DOMUS SOLUTIONS Group may assess a penalty against the customer for the daily amount of 20.00 €.

Article 7 : Acceptance of the work
By signing, the customer accepts the general conditions of sale of DOMUS SOLUTIONS Group and accepts the finished work. Any complaint by the customer must be made before signing the acceptance report for the work and must be explained to the technician so that these flaws can be rectified immediately.
Article 8 : Order
Each order for materials recorded on our form is accepted by the client’s signature and must be respected. If the customer changes his mind later, he will have to pay for the materials ordered. After payment for his order, the materials in question will be remitted to him.
Article 9 : Cometent jurisdiction
Any dispute which may arise between the parties regarding execution or interpretation of this contract shall be subject to the exclusive jurisdiction of the Commerce Court of Luxembourg. Any dispute that may arise between the parties will be resolved in accordance with the institution’s mediation and arbitration rules. Any dispute which may arise between the parties, regarding execution or on the occasion of this contract, will be brought, at the initiative of one of the parties, before an arbitration panel made up of three people.
Legal information
False statements and misuse by another unauthorized person are the sole responsibility of the customer. All customer data we collect will only be kept for the needs of the contractual services and will not be made available, in whole or in part, to third parties.

Legal notice and data protection

  1. Access data and hosting
You can visit our website without providing personal information. Whenever an Internet page is called, the Internet server automatically and only saves a server log file which contains, e.g., the name of the requested file, your IP address, the date and time of consultation, the amount of data transferred and the requesting provider (access data), and which documents the consultation. This access data is used for the one and only purpose of ensuring trouble-free operation of the site as well as to improve our offer. In accordance with Article 6, paragraph 1, letter f, 1st part of the General Data Protection Regulation [GDPR], this serves to safeguard our legitimate interests and for adequate presentation of our offer, which prevail at the time of balancing the respective interests of the parties. All access data will be deleted no later than seven days after the end of your visit to the site. Hosting services by a third-party service provider Within the framework of processing on our behalf, a third-party provider provides hosting and website display services. All data collected in connection with use of this website or in the forms provided for this purpose is processed on its servers as described below. Processing on other servers takes place only within the framework explained in this text. This service provider is based in a country of the European Union or in the European Economic Area.
  1. Intellectual Property
The texts, layouts, illustrations, photographs, documentation and other elements appearing on the Site are protected by copyright and are the property of DOMUS SOLUTIONS Group. Any copy, adaptation, translation, representation or modification of all or part of the Site is strictly prohibited unless prior consent in writing has been obtained by contacting
  1. Content and Links
DOMUS SOLUTIONS Group reserves the right to modify the content of the Site at any time without prior notice. Any establishment of a link with the Site must be the subject of prior approval obtained by writing to
  1. Exclusion from liability
En aucun cas, DOMUS SOLUTIONS Group ne peut être tenue responsable des dommages quelconques, directs ou indirects, matériels ou immatériels, pertes de programme ou de données, pouvant résulter de l’existence, de la modification, de la consultation et/ou de l’utilisation de tout ou partie du Site ou d’autres sites qui lui sont ou seraient liés. Au cas où des liens seraient créés avec d’autres sites, par DOMUS SOLUTIONS Group ou du fait de tout outil de recherche, DOMUS SOLUTIONS Group ne peut en aucun cas être tenu responsable du contenu de ces autres sites.
  1. Cookies
When consulting the DOMUS SOLUTIONS Group site, Cookies are stored on your computer, mobile or tablet. A Cookie is information deposited on your navigation device by the server of the DOMUS SOLUTIONS Group site. Certain parts of the site may not be functional unless cookies are accepted by the user. Stored cookies make it possible to recognize your device and, thus, your preferences. They do not store personal data but facilitate your navigation by saving your preferences. For example: • To pre-fill certain fields of forms • To adapt the presentation of the site according to your terminal • To establish statistics (visits, circuit,…) • To monitor the volume, type and configuration of traffic using this site, to develop its design and the layout and for other administrative and planning purposes and, in general, to improve the services we offer you This information will not, unless you agree, be kept for more than 13 months. You can deactivate Cookies from your browser settings.
  1. Protection of information: (Data protection law)
The personal data that can be collected on the Site is the following: • When completing the contact form, your last and first names, email address and your message are collected The uses of your personal data are mainly as follows: • Access and use of the site • Optimization of the layout and operation of the site • Customer relationship management • Provision of personalized content and services, based on your browsing history, preferences and interests When certain information is required to access functionalities of the site, this mandatory nature is indicated when the data is entered. If you refuse to provide mandatory information, you may not have access to certain services, features or sections of the site. Your personal information is kept as long as necessary for the supply of our products and services unless: • You exercise, under the conditions stated hereafter, one of the rights recognized by law • A longer retention period is authorized or imposed by virtue of a legal or regulatory provision During this period, DOMUS SOLUTIONS Group implements the organizational, software, legal, technical and physical means capable of ensuring the confidentiality and security of your personal data, so as to prevent it from being damaged, deleted or accessed by unauthorized third parties. Access to your personal data is strictly limited to employees and agents of DOMUS SOLUTIONS Group who are authorized by virtue of their functions and bound by an obligation of confidentiality. However, the data collected may be communicated to subcontractors responsible contractually for executing the tasks necessary for proper functioning of the Site and its services, the management of orders (for example, transporter) as well as for proper handling of the relationship with you, without you having to give your authorization. It is specified that, within the framework of performance of their services, subcontractors have only limited access to your data and have a contractual obligation to use it in accordance with the provisions of applicable legislation in matters protection of personal data. Apart from the cases specified above, DOMUS SOLUTIONS Group agrees not to sell, rent, assign or give access to third parties to your data without your prior consent, unless forced to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of the rights of defence, etc.). In accordance with applicable legal and regulatory provisions, notably the amended law no. 78-17 of 6 January 1978 relating to data processing, files and freedoms and European regulation no. 2016/679/EU of 27 April 2016 (applicable from 25 May 2018), you have the following rights: • To exercise your right of access, to know the personal data that concerns you • To request that your data be updated, if it is inaccurate • To request the portability or removal of your data • To request removal of your account • To request that the processing of your data be limited • To object, for legitimate reasons, to the processing of your data These various rights are to be exercised through the Postal Service at the following address: DOMUS SOLUTIONS Group – 113 route d’Arlon, L-1140 Luxembourg or by email sent to the following address: For security reasons and to avoid any fraudulent request, this request must be accompanied by a valid piece of identification. The piece of identification will be destroyed once the request has been processed.